![]() Once integrated into Black Knight’s offerings, the “Cyclops” software allows Black Knight to provide “highly personalized information about loans, homes and neighborhoods.” “This software suite will serve as the foundation for a highly advanced customer service solution that Black Knight will be offering to clients of its industry-leading MSP servicing system.” “The Cyclops software provides a number of tools Quicken Loans uses to meet the needs of today’s mortgage consumers,” Black Knight said in a statement. Specifically, Black Knight purchased the source code for Quicken Loans “Cyclops” CRM software, which it plans to integrate into its own servicing software and expand its offerings. Quicken Loans also plans to add more Black Knight solutions to its roster.īut even beyond, the partnership between the companies is expanding as Black Knight said that it purchased Quicken Loans “Cyclops” mortgage servicing customer relationship management software. This week, the company announced it extended its contract with Black Knight to continue using the company’s MSP servicing system. ![]() Quicken Loans, which was named as the survey’s highest-ranked mortgage servicer for the sixth consecutive year, is addressing these discrepancies head-on with the implementation of technology. “This phenomenon spotlights the unique communications and customer experience challenges mortgage servicers still need to address with transferred customers,” the company said in a statement. Of the survey’s respondents, 70% said they do not have complete trust in their servicer. The survey, which drew on the responses of more than 7,000 customers who took out a mortgage or refinanced more than 12 years ago, claims servicers have a real trust problem with their clients, and a lot of it is attributed to their lack of digital offerings. Power last year, the nation’s mortgage servicers have some of the lowest customer satisfaction scores of any industry group studied by the organization. In an industry as competitive as housing, that should come as no surprise.Īnd it certainly applies to mortgage servicers, who find themselves in a rare position of the consumer finance marketplace.Īccording to a survey conducted by J.D. Customer satisfaction is at the core of mortgages. ![]()
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